FAQs
Frequently Asked Questions
We like to do things the right way. This isn’t your typical FAQ page. This is the type of FAQ where we discuss the REAL concerns you have. You’ll be able to find answers to questions that you genuinely want to know.
If you have any questions you’d like us to answer that aren’t already covered, please ask us here.
Our website packages usually range from $3600 – $12000. However it really depends on what kind of website you need. You can check our various website development packages here.
The process we use to build your website takes a certain amount of time and a lot of planning and research. Unlike other agencies, we DON’T use templates. We build your website from scratch, which means you get a unique design tailored around your business. Buying a website from us should not just simply be seen as a business expense as your website is a sales tool that should earn you money.
Yep. We’ve also been asked that question too. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…
- We work remotely which means you don’t pay for the water cooler or beanbag chairs.
- We’re a small team who take on a limited amount of clients each year. You won’t be talking to endless customer service executives, you’ll talk directly to your account manager. This saves on staff costs.
It takes approximately 2-8 weeks to build a website from start to finish, providing we have all the information from you. Generally speaking, the website will only take a long time if we are still waiting for text and images from yourself.
Before we begin working together, we’ll usually have an initially chat on the phone or via Skype/WhatsApp to discuss the project. Once we get started, most of the communication will take place over email.
This makes the process a lot easier as we’ll have all of the information saved and can come back to it later. Once we’ve finished the project, we will book in your 1hr digital marketing training session.
It really depends on what type of website you want. We’ll be able to discuss this on our discovery call before we start working together. Depending on which package we agree on we could need…
- Images of you and your team
- Images of your workplace
- Content for the website e.g. text, PDFs etc
- Staff Profiles
- Any Videos you would like adding to the website
- Login details to your existing website
Some of this might already be on the existing website, in which case it can be transferred over to the new site.
No worries. Before we build your new website, we’ll design a mockup of your homepage. We’ll design a layout in Photoshop first, that way you’ll get to see our initial designs within approximately ten days. This is your opportunity to give us feedback and if you really don’t like it, you don’t have to move forward.
Yes, we split the payment into two. The first 50% is taken once you have confirmed the project with us. The following 50% is taken after completion of website and you are completely satisfied, before making the website live.
If we build your website, we will generally manage the hosting for you so you don’t need to do anything. We use the same hosting company for our own website and for ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has unlimited bandwidth, 10GB of disk space, 2GB Ram and 99.9% uptime. We’ve used the same company for 11 years and we don’t plan on changing this anytime soon.
If you’re interested, the company we use is Hostgator.
Yes, we can arrange a maintenance package to suit your needs. This can range from 1hr per month to 10 hours per month and we can discuss a package that’s right for you.
Yes. We like to offer the ability for our clients to update the website themselves. We we’ll give you all the training and tools to be able to make website amendments. We use a easy to use platform called WordPress so you can add edit and delete content without paying us to do it for you.
When we design your website, we’ll build in all the features you want, including an email sign-up form. As we design all our websites from scratch, we’ll make sure it fits in with your website style and branding.
What you will need is an email marketing platform such as Aweber, Mailchimp or Convert Kit. As you’re collecting customer’s private data it’s best to invest in a secure and reliable third party service, such as these. We can set this up for you, however, these services do charge as well. For example, Aweber charges approximately $20.00 per month.
Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.
We will ask you a series of questions before we begin, then we will research your market and suggest a series of pages for your website. We’ll learn as much as we need to know to create compelling words that inspire people to get in touch.
If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as a couple of hours for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.
Yes. Your website will be fully responsive and will look great on all devices. We don’t charge extra for this. It comes as standard.
No. If you have more customers than you can handle and don’t want anymore then you might not need a website. However if you want to expand the business, get more enquiries or become the go to person in your space then you should have a website.
Yes. We will purchase the images for your website. We use stock image websites such as Depositphotos, Shutterstock and 123rf to buy professional images so that you don’t have to pay a photographer.
Yes. Hosting is like renting space on the internet. You’ll need to buy hosting otherwise people won’t be able to access your website.
If we build your website, we will usually host it for you and you don’t need to do anything. We pay the hosting fee for the first year and we’ll send you an invoice once a year thereafter. Alternatively, you can host the website elsewhere and manage it yourself. It’s completely up to you.
Of course. You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you and pay for the first year. We’ll send you an annual invoice for the renewal along with the hosting fees.
Obviously, if the domain name costs more than the average of $20-$30, then we’d have to discuss this with you!
Yes, we can port the domain to us and manage it on your behalf at no additional cost. If desired, you can choose to keep your existing domain registrar and direct it to the website we build.
You will own the domain. We will register the domain in your name and address and it belongs to you. This means you have ultimate control over it.
No. All of our client meetings are done over Skype or via the phone. It’s rare that we NEED to meet people face to face. Technology allows us to do so much in a small space of time so we don’t believe face to face meetings are necessary.
We are always happy to meet you in person if you really need us to but we’ll arrange a consultation price for travel and possible accommodation depending on the distance.
Typically not. Social media is not a part of the web design process. However, we are always looking for ways to make your life easier. If you’d like us to do this for you, we can arrange a package that suits you.
With the tools and development kits available in the web, anyone with little or no knowledge about web development could create a website and have it up and running in minutes. So, what is it that the professional web development companies offer?
These companies provide best-in-class web development solutions, adopting the latest development tools and strategies to ensure that the look-and-feel of your website not only attracts more visitors but also allures them to pay a visit often. The web development professionals have the ability of transforming your business ideas into innovative and intuitive websites that helps you reach out to your customers in the perfect way.
Yes, we have also seen a number of ads, where they say that they can build sites for lesser cost. But those companies use templates to build websites and there will not be anything customized and it will just look a site with dumped text and no SEO value. It would be easy to find that it is a $400 site. You get what you pay for! Is this what you want your customers to feel?
Definitely, Our goal is to satisfy you and your input is very important to us. You can give us any site that you like and we will be happy to emulate and still come up with a site that will be consistent and will represent your whole brand.
A lot! Your input and feedback is crucial to this process. We’ll start with a lot of questions about your needs, your likes, your wants and work with you to develop just the right look and functionality.
We like to work with all sorts and sizes of businesses and individuals, and we bring the same skills used to support our celebrity and big business clients to the work we do for smaller clients. We’re just as keen to work with small businesses as we are large ones.
Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.
With the advent of online conference tools such as Zoom, appear.in, and of course Skype, just to name a few, it makes working with businesses anywhere in the world straight forward enough.
If you need our help with web support and maintenance, we’ll be here for you. If not, we will leave you to it. If you change your mind and need us after all, we’ll still be here for you!
Your site is yours. You can move if you like, and we will never penalise you for it.
Yes! We love it when our clients take control of their website and learn to manage it on their own. We’ll provide you with a training sessions to help get you on your way.
YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.
We are only an email away! We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for many years, so we aren’t going anywhere anytime soon.
100% Yes! As mention above, everything we do have unlimited revisions until you are 100% happy with the design. This is also true for our graphics department. We do logo design, business card design, flyer design, brochure design, stationary, banners and much more as we help you build your brand.
We strive to deliver more than just a satisfying experience to our clients.
We let our values shine through everything we do.